MetroNest, LLC. - New York, New York

OUEDRAOGO Mohamed Abdel Hyacine

Came to deliver an order on October 13th 2024 around 11:30, the doorman said I cannot have my COVID-19 mask on while doing the delivery and it is there police. Asking myself what rule is that even though I propose to lower my mask. Even at the Empire State Building you can have your mask on. But according to him in NYC the mask is not mandatory and his boss asked to not let anyone in the building with a mask on.

L L

Everything is perfect except the laundry room is insanely dirty. I can't believe no one mentions this in their reviews... They have never cleaned the washers/dryers in YEARS. And I'm not talking about a specific washer, but all of them. When you visit the building, you can go to the basement to check out the laundry room, and you'll see what I mean. It's gross. You can also choose to go to a laundromat or choose some of apartments with in-unit w/d in this building, though.

Emily Pyle

I genuinely wish I could leave zero stars, or maybe a half star for the rent deal we got on our last 3 months. But even $0 is too much to pay for any lease with Metronest. Their management is one of the most incompetent I’ve seen in my entire life, and only one person was somewhat responsive when they weren’t late. Getting maintenance to come should be an Olympic sport. Not only were there mice and insects but the building is quite literally falling apart. Part of our wall decayed into nothing and it still took them about a week to poorly fix it. The boiler broke at least 4 times in the dead of winter and only one radiator worked and they never fixed our other one. We moved out a month and a half early just to get out of this purgatory. We moved 100 blocks north from our jobs just to get a decent apartment. Thanks for absolutely nothing. This company is a fraud and should be avoided at all costs. Please value yourselves and go somewhere else for the love of god.

Regards, your previous tenants.

Su Li

Shout out to all the doormans at the 11 Waverly Pl! They have been very helpful and nice the whole time, especially Kevin! Moving was smooth. I have spent the last 6 months happily living here and enjoyed the nice neighborhood.
Given this is an old building, you need to be aware of some problems coming with it. For example, pipes - my toilet got stuck once and the building once told us to not flush anything in the kitchen for a day due to pipe fixing. The good thing is that maintenance tickets are responded usually within a day.
The building was still in the process of exterior maintenance before I move out. You might experience some inconvenience due to that, hope the building can finish it soon.

Rebecca Birch

I gotta say, all of the negative reviews are really surprising. I've been in my studio for a few months now, and everything has been well-handled. I had a small issue with a couple of mice when I first got here, but the super was ON it and had someone come in to fix the issue within a matter of days. Every work order I have put in thus far has been completed if not the day of, then the next day. I love my apartment: it's super cozy and perfect for me. The doormen are all super friendly, and they really make me feel safer when I'm walking into the building at night. There was a problem with the pipes (understandable, as this building is pre-war), and the super worked with me to find the most convenient time to fix it. I left on a weekend trip and by the time I came back, it was all done and clean. They even vacuumed up after. Overall I've had a really positive experience with the building management.

T Thess

I was helping was my 21 year old daughter navigate getting her first apartment in NYC. From the time she applied, to the time she moved out - the leasing dept, property management, accounting dept, and everyone I spoke to, was extremely helpful! Renting in NYC is very different from where we live and I got an enormous amount of assistance from Emily Sprague, in leasing.

After my daughter moved in, she handled everything on her own, but got a lot of help from the people working in the building, when she needed it. The front doorman, the maintenance people and everyone else she ever needed help from, were truly accommodating, professional and very nice (and my daughter doesn't give compliments easily!)

If she ever decides to move back to NYC, I know she would go to MetroNest for another apartment.

Nik Bauman

Roach infested, packages easily get stolen, thin walls, smelly, had no hot water for a month and wasn’t reimbursed, took my belongings out of my apt while in the process of moving when I hadn’t handed in my keys yet. Overall unreliable and way overpriced for the dark dank hole I lived in.

Kiersten Gourlay

We are currently living in a Jakobson Properties building. They are nothing but responsive, helpful and trustworthy. I have not had one issue with them. They work on service requests promptly, always post rent in a timely manner and the building superintendent is superb.

They rent mostly (if not all) pre-war buildings so there are minimal upgrades and no amenities. Water regulators are non-existent in our building. During peak times (before 9am and after 5pm) you bath in an extreme flux of water temperatures from scolding hot to ice cold depending who in the building is running water at the same time. Also, there are bimonthly plumbing issues (6 in the past year we have lived here) which leave us with “emergency shut downs” with no notice. I wish we would have known the ancient plumbing beforehand, but we still LOVE our place!

You get what you pay for and compared to other management companies we had in the past - Jakobson has surpassed them all.