Hertz Car Rental - Las Vegas Jw Marriott Hle - Las Vegas, Nevada

Giorgia Maffei

Auto prenotata mesi fa non disponibile perché sold out. Nessuna soluzione alternativa. Uno schifo.

Taylor Charles

No one at counter by 1:15pm. No one answers phone either. Jonathan, the employee, was the least helpful person ever.

No same day rentals apparently, but the Official Hertz App allows it. No bother by the employee to call can give me a heads up. Waited for over an hour to be told there is no car, and the employee wouldn’t bother giving me any other options.

Absolute garbage location. Should have looked at the reviews before booking.

Huifei Yu

I just went to this location wanting to pick up a SUV that I have made a reservation for and paid for, but unfortunately the front desk gentleman informed me that there’s no car for me to pick up even though I have paid for it. Eventually my only option is to pay more to get a bigger car and I ended up having to pay more than double of what my original payment was. They didn’t even lower the rate to accommodate their mistakes. This is absolutely unacceptable. If you don’t have the car available, you shouldn’t let customers make the reservation. There’s definitely a fleet management issue here. This is a really bad experience for me. Definitely will not rent from this location ever again.

Zac Fischl

wish there was a 0 star option, do not come here. Booked a reservation and the guy claimed there were no cars there even though support said there was then he left for over an hour and left the desk empty (presumably quit) without telling anyone. 2.25 hours later left with no car

beyond embarrassing, asking Hertz to comp my Ubers to and from there asap

Ceasar Perez

This place gets a lot of bad reviews, but they deal with hundreds of people weekly so if you're conducting regular business you're not very likely to leave a positive review, only the few who unfortunately run into problems and not getting a rental car is pretty stressful. My advice is ALWAYS set your reservation for their time of opening to ensure you get a vehicle. Bodi the gentleman who helped me was awesome, even helping me despite all my shortcomings with my payment methods. Thank you for making it super easy and being understanding!

Evan hosaka

The gentleman behind the counter with the tied back braided long hair is friendly, courteous, and handles his work very well. He speaks to everyone with respect which is very pleasant given the circumstances...

The circumstance is that he is running a solo mission and that Hertz doesn't have enough staff so you'll likely end up waiting if there is more than 1 person ahead of you. My first time there last Monday I waited 45 minutes and then today I waited for 2 hours and 3 minutes.

Hertz also doesn't have enough cars to accommodate reservations. I elected the manager special for low cost and had to pay an extra $10 per day because they only had SUV's and none of the smaller vehicles available which I thought was typical of the managers special. I have a small parking stall and dislike driving large vehicles. Basically, I was charged more for an inconvenience.

I appreciate the gentleman and his professionalism, but Hertz needs to really get their act together. Their solo employee should have help with the workload.

Lizhou Chen (Cumulus)

- Lunch break 12-1pm so I waited for 40 mins but the waiting area is nice and I wasn’t in a rush.
- They only have EVs, which is what I reserved but there’s not many charging station around.

Ray Hunsaker

After booking on the app we took uber too summerlin(not knowing how far it was) . Walked up to the counter at 5:00 on the dot to have a red headed kid tell us he was closed . Then he said did you online ? We said yes , he said we don’t have any cars anyway . He finished helping the gentlemen in front of us and then he killed the lights and left with us standing there with our bags . Then I spent another 60 bucks to go across town again to the airport where I was able to get a car . This was Thursday April 25 and hertz still has a hold on my card . I’ve never been treated so poorly in my life