U-save Car Rental - Los Angeles, California

Ian Daily

It's a decent car rental place. I wanna give them 5 stars, but i have a feeling they can be petty. There were lots of rules for the car, and no sand was a big one that was weird. The agreement was pretty strict with lots of fees and little things I'm not used to with other rentals. They'll hold your deductible on your card if you use your own insurance, which was okay for me i have a $500 deductible but if you've got a high one, they might price you out. They don't make that clear when you make a reservation, so that could be a nasty surprise. Their insurance is like $45 each day, which is pretty high. The car was like 40 a day to rent, so if you have to use their insurance, it'll double the price. The service was good, though, everyone that works there is great and helpful. I had zero issues with the employees. Just the company policies are a little extreme. You also have to take a bus then a shuttle to get to the rental spot from LAX but they'll shuttle you all the way to the airport when you drop off. The shuttle is nice and the drivers are very polite and helpful. I got my deposit back and had no issues when i dropped the car off so all n all good experience but i could them not being forgiving if something happened. Give them a try I'd probably use them again.

Kristine Bayaborda

The quality of customer service exceeds our expectation. Special mention to Mr T who went above and beyond! Couldn’t emphasize that enough. Best car agent by far. Would recommend them to anyone needing car rental in LA. Location is very close to the airport and there’s free shuttle to the rental place from the airport. Cars are pretty decent too! We’re very lucky they started our LA trip smooth, hassle free, & stress free. 10 stars for Mr T!!

Ramzi Handiri

I had an excellent experience with Andre at U-Save Car Rental. From start to finish, he was incredibly helpful and professional, ensuring I got the perfect vehicle for my needs. His friendly attitude and attention to detail made the entire rental process smooth and stress-free. The car was clean, well-maintained, and ready to go when I arrived. I highly recommend Andre and U-Save for anyone looking for a reliable and hassle-free car rental experience. Thanks, Andre! Also, no language barrier there, he was able to help me in Dutch! ?

A Rod

BEWARE customers be very aware. They will charge you additional "mandatory" insurance regardless of what type of additional insurance you have purchased from outside. This can vary to an additional $150-300USD for a 5 day trip. They won't accept your insurance and will mandate you to pay it. Do not book with them. I ended up just leaving the counter and going to AVIS instead. Stick with the big names and opt out of this company.

Juan Rawlins

Jessica the manager and Duane thanks to this staff I was able to get a good deal on my rental car, this is the first time I received a help from the rental car company to full fill my expectations.

Maria Ana Guzman

It was a fantastic experience from start to finish. The booking process was super easy and the staff were incredibly friendly and helpful. Special shoutout to Andrew, who did an excellent job making sure everything went smoothly. The car was clean, well-maintained, and exactly what I needed for my trip. Plus, the rates were very reasonable. I highly recommend U-Save for anyone in need of a reliable rental car. Five stars all the way!

Allen Chung

I usually don't leave 1-star reviews, but I had the absolute worst experience with this rental car company recently and feel compelled to warn others.

After reading other reviews, I discovered that many Google reviewers have had similar terrible experiences. The positive reviews are mostly from new accounts, which seems suspicious.

The company is listed as U-Save Car Rental but also operates under the name Green Motion Car Rental. If you rent a car through Expedia and see Green Motion, be aware that it's the same company—avoid them at all costs.

I rented a car for two days to travel comfortably with my young daughter. Despite prepaying for the rental (C$129 for 2 days), they demanded an additional insurance fee of over $50 usd per day at pickup. They refused to accept my existing insurance coverage through my credit card, insisting I had to buy their insurance, claiming the car's value was over $40,000 (it was a basic model Toyota Corolla, which starts at around $25,000). When I argued that this was outrageous, they told me to leave if I didn't like it. I ended up paying three times the original amount due to their unnecessary insurance charges.

The staff was extremely unfriendly and even mocked me behind my back when I complained. My daughter was exhausted from a 10-hour flight, and we had no choice but to accept their outrageous terms.

The company remained unhelpful and rude throughout the entire process, from receiving the keys to getting the car. They promised to explain the car's features but never did, leaving me with a terrible start to my trip.

Expedia should reconsider their partnership with this company to avoid damaging their reputation. If you're thinking of renting from Green Motion Car Rental, know that they are the same as U-Save Car Rental and steer clear of them.

Save yourself the trouble and find another rental car company.

Daryl Wallin

Jessica, was great help. Thank you from two small town Minnesotans!!
Your help was great, very friendly and patient with us.
A fantastic car, great shuttle service.
Daryl