U-Save Car & Truck Rental - Los Angeles City Location - Los Angeles, California

Brittney

This is your sign to book somewhere else!

You do NOT save here. If you are reading reviews to see if it is worth booking with this establishment - it is not worth it! Book somewhere else. Seriously, from one family just trying to enjoy a trip to another - this place ripped us off big time, was a huge headache, and we wish we could’ve spent the extra money elsewhere. Objectively speaking, you’ll literally pay more here than if you book somewhere else. Also, be prepared to wait a minimum of 1 hour in line only to be charged twice the amount that you booked the vehicle for online.

We found U-Save through a third-party site and decided to try it out despite the many negative reviews; this was a big mistake. We booked online and were quoted $278.06 for 8 days. When we arrived in person, they charged us $725!! Huge scam.

A few days prior to our reservation, we received an email that informed us that U-Save does not take insurance that is issued outside of America. Being from Canada, we decided to call them to see how much they charge for insurance (which they require you to have and is NOT optional if you rent from them); the woman on the phone informed us that it would cost $20/day. We figured that this was still a reasonable and cost-effective option. However, upon arriving at the location, we had to wait an hour and a half in line only to arrive at the counter to be told by the employee that the insurance alone would be $55/day. He said that the customer service telephone line typically gives out “wonky” info (his words, not mine). The car rental itself was supposed to be $27/day - this means their mandatory insurance was more than twice the amount of the car rental.

We read some reviews but decided to take the risk by going through with our reservation - huge mistake. If so many people are willing to take time to leave poor reviews for this company, then odds are the company is pretty bad. Don’t take the chance. You’ll save more at a Hertz, Avis or any other major company.

I honestly feel really bad for the employees here because you can tell they’re so fed up with customers who are upset about getting ripped off; I hope they decide to work at another business with some more integrity.

Shmuly Goldsmith

This location is great!

I noticed all the bad reviews are for the airport location! I’ve never been to the one at LAX but definitely not what I experience here and they are not owned or operated by the same people. Highly recommend this location.

J T

AVOID!!! STAY AWAY!! Crazy high “INTERNATIONAL” insurance fees that will more than TRIPLE your rental quote. RUDE and TERRIBLE customer service. DO NOT RENT AT THIS SCAM PLACE!!! Our experience was identical to the other posters. We arrived at LAX yesterday, having prepaid our rental thru Argus rental car. When we got to USave /Green rental after 2 shuttles we waited for a very long time - they are so inefficient. Finally it was our turn and they hit us with the huge, mandatory “INTERNATIONAL” insurance. It was more than triple the price of actual car rental. We I said I needed a few minutes to read everything over and check out other options, the woman behind the counter became irate and accused ME of abusing HER!! then she used the old “we only have 2 more cars left” line on me. I said I simply wanted to try and figure out my options and absorb this crazy new $700 USD insurance charge and she continued to berate me and my husband and say that there wouldn’t be any cars left if we didn’t take the car right away. I said we had reserved and prepaid the car already so I didn’t understand how it was possible they could just “run out” of cars - and there was a whole line up of renters behind me as well. Of course, none of the other employees raised an eyebrow because they must see this all day long - shocked customers faced with huge unexpected insurance surges, threats of “no cars left” and employees berating customers. GO ANYWHERE ELSE!! DO NOT RENT HERE!! We ended up going a short distance away to another car rental place rather than do business here. I rented another car on the spot from Expedia. The new rental company also charged “international” insurance rates, but they were completely reasonable. I would rather walk away from my prepaid car (I will try and get my $$ back though) rather than deal with LAX USAVE ever again.

Anthony Johnson

I wish I would have read the reviews for on this because ive had the same experience. This company is a scam. DO NOT DO BUSINESS HERE! I promise it will cost you more in the end.

Kerri Hospes

This was a terrible experience. It was not cheaper, they bullied you into taking their insurance. If I didn't accept their insurance they could not provide a car. They told me that my travelocity booking had expired because I had put on the booking 10:30 pick up and arrive at noon because of flight delay and no U-Save shuttle at LAX airport. The agent then said, if I left a 5 star google review in front of him, he would extend my travelocity rate. This ended up being more expensive than a major, more convenient carrier.

Nathalia Cristancho Quevedo

PESIMO SERVICIO Y ATENCION , cuando fui a reclamar el vehículo, debía pagar mucho mas de lo que decía en la pagina, no están cerca al aeropuerto hay que transbordar como 3 buses para llegar y nunca tuve ninguna atención por parte de ellos. El asesor solo decía lo que le convenía y quería que pagáramos FastPass pero en los Angeles no es necesario. Nunca me volvieron mi dinero y no responden ningún correo.

Cristina Sasso

Tee and Lester were amazing. They stayed a little later while our flight was delayed and they were super personable. The cars here are always clean and new. Thank you being trusting and reliable guys!!!

JEFFREY ZHENG

Don’t use this company unless you like trouble. The place was already closed when we got there to return the car before 8pm. After office hour return was not mentioned on the premises or the contract. No one answered at customer service. We have put in the contract we would return the car at 9pm. But the man at the counter didn’t say a word how to return the car after working hours. Ended up, we found the place to return the car on google. Worse still, we didn’t choose Usave. We were redirected to their website when we were choosing the car. Looks like they hack other companies to get business.